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Born from Creativity, Fueled by Community, Crafted for the Culture
In the heart of DELCO, a group of lifelong friends came together with a vision—to create something that not only reflected their creative energy but also celebrated the culture that brought them together. Bound by childhood friendships rooted in sports, street art, music, technology, and cannabis, these Delconians set out to build more than just a brand. They built a movement.
Late-night brainstorming sessions over pizza and beer led to something bigger than they could have imagined: DELCO, a collective where art, culture, and community collide. With talents spanning graphic design, street art, DJing, and event planning, they combined their skills to craft a platform that elevates creativity and authenticity.
But DELCO isn’t just about what they create—it’s about who they are. More than a brand, this is a family. From setting up for events to helping each other break through creative blocks, their unwavering support is the foundation of everything they do.
In an industry filled with noise, DELCO stands apart as a symbol of collaboration, originality, and community. And as they continue to grow, one thing remains constant—the passion, unity, and bold creativity that started it all.
DELCO Hemp Rolling Papers, Wraps & PreRolls—Crafted for the Culture. Built for the Community.
FAQ’s
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll only pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise; the customers pays for the return shipping costs.
Guide to Accessing Our Shop
Need help seeing our products? Don’t worry; we’ve got you covered. Here’s what you need to know:
1. Not Registered Yet?
To explore our shop, you first need to register. If you haven’t signed up, follow these steps:
Register Here
Complete the form with your business details.
Verify Your Email
Check your inbox for a verification email and activate your account.
2. Already Registered but Still Stuck?
If you’ve registered, make sure you’re signed in to access the shop:
Log In Here
Please enter your credentials to gain access to our products.
3. Account Approval Pending?
New accounts may need some time for approval. Look out for an email confirming your account activation.
4. Browser Issues?
Sometimes, a browser glitch can be the culprit:
Clear Your Cache
Remove stored data from your browser.
Update Your Browser
Make sure you’re using the latest version.
Try a Different Browser
Switch it up if you’re still having issues.
The shipping prices provided below apply to our domestic customers.:
For orders totaling less than $50, we offer flat-rate economy shipping at either $5 or $10, depending on the size of your order. Orders exceeding $50 qualify for free economy shipping!
We also provide two upgraded shipping options. Opt for UPS Ground for delivery within 3-5 business days (up to 1 week), or select UPS 2nd-Day Air for even faster delivery.
Remember, when choosing upgraded shipping methods on Fridays or weekends, our processing timeframe is 1-3 business days, and we only ship during normal business hours Monday to Friday.
Please note that upgraded shipping methods cannot be chosen for PO boxes or APO orders.
If it’s been more than 10 business days (or 5 or 2, depending on your chosen shipping method) since your order shipped and your package has not arrived and you did not add Route+ Package Protection to your order, please email support@jayrolls.com with your order number and the title “Lost in Transit,” and we’ll look into it for you.
Please Note: Delco Collective is not responsible for lost or stolen packages. Without Route+, replacements and refunds are given on a case-by-case basis at the full discretion of our support team.
Domestic free/flat rate shipping takes 3-10 business days, or up to two weeks, depending on location and postal service volume. We also offer upgraded shipping via UPS Ground (3-5 business days) and UPS 2nd-Day Air.
Missing, Stolen, or Damaged Packages with Route+ Shipping Protection
If your package goes missing, and you added Route+ Shipping Protection to your order, you’re likely covered within their timeframes.
Filing a claim is a breeze, and we’ll swiftly dispatch a replacement product to you. Just click here to initiate your claim, and our dedicated Route+ team will be at your service within 24-48 hours or less!
No Route+ Shipping Protection? No Worries!
If you happened to skip adding Route+ to your order, don’t fret. Our stellar customer support team is ready to guide you through the next steps. Just shoot us an email at support@jayrolls.com.
Already purchased Route+ and need to file a claim?
Don’t wait another moment – start your claim process here, and let us make things right for you. Your satisfaction is our priority!
Occasionally, packages may not make it back to us and are considered lost in transit (LIT). Here’s how we handle it:
If you purchased Route package insurance: You can file a claim directly with Route for a replacement or refund.
If you didn’t purchase Route insurance: Contact our Customer Support team for assistance.
Reshipping Your Order
If the returned package arrives at our facility and reshipment is possible, we will:
Reship the package to the confirmed or updated address.
Provide new tracking information to follow its delivery progress.
In some cases, reshipment may not be feasible—for example, if return postage is required but not covered by the shipping method. In such cases, we’ll work with you to find the best possible resolution.
Our Commitment to Helping
- While we’re not responsible for undeliverable packages caused by address errors, we’re here to assist however we can. If you have any questions or need further help, don’t hesitate to reach out to our Customer Support team.
- We’re committed to helping you get your order as smoothly as possible. Stay golden!
There are a few common reasons why a package may be marked as RTS:
Incorrect or incomplete address: The shipping address may have been missing information or contained errors.
Name not recognized at the address: In some areas, couriers won’t deliver if the recipient’s name isn’t associated with the address.
Address inaccessible: The courier couldn’t access the delivery location due to restrictions or other issues.
Once marked RTS, the package begins its return journey to our facility, which typically takes 2-9 business days, depending on the location and postal service volume.
What to Do Next
1. Confirm or Update Your Shipping Address
- The first step is to verify the address you provided during checkout. If corrections or updates are needed, please contact our Customer Support team as soon as possible with the updated information.
- Having the correct address ensures we can process your package as quickly as possible if it is returned to us.
2. Wait for the Package to Be Returned
- If the package is successfully returned to our facility and is eligible for reshipment, we will take steps to resend it.
- The timeframe starts from the original shipping date to avoid unnecessary delays. If you haven’t heard from us within two weeks of the original shipping date, please let us know so we can investigate further.
Hey Delco Fam! If the tracking for your order shows “Returned to Sender” (RTS), it means the package couldn’t be delivered and is being sent back to us. Don’t worry—this guide will walk you through the next steps to get your order back on track.
By joining our Delcoins Rewards Club, you’ll receive bigger exclusive product discounts on every purchase, VIP special boutique inside sales and you’ll be automatically eligible to enter our premium product and merch contests.
If there is any issue with your order, wrong accessories, wrong flavors, broken containers, etc. please take a picture immediately and email them to customer service. We will fix any issues right away.
Most orders usually ship within 2-3 days. If you place your order Friday-Sunday, your order may take an extra day or two to ship depending on the volume of orders we receive on the weekend.
Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number.
We accept all major credit cards and first tier cryptocurrency.
Delco Collective is driven by a simple yet powerful mission: to elevate the user experience with premium hemp and rice rolling paper, THCA, and hemp apparel products that embody quality, purity, and culture.
We believe in authenticity and innovation, crafting our products with the finest natural ingredients to ensure a smooth, clean burn and an unrivaled experience. Rooted in community, sustainability, and craftsmanship, we are more than just a brand; we are a movement dedicated to those who appreciate the art of the roll and the culture that connects us all.
With every product we create, we honor the plant, respect the culture, and empower our customers to enjoy in its purest form. Welcome to the future of rolling excellence.
