Most Common Questions
Delco Collective is driven by a simple yet powerful mission: to elevate the user experience with premium hemp and rice rolling paper, THCA, and hemp apparel products that embody quality, purity, and culture.
We believe in authenticity and innovation, crafting our products with the finest natural ingredients to ensure a smooth, clean burn and an unrivaled experience. Rooted in community, sustainability, and craftsmanship, we are more than just a brand; we are a movement dedicated to those who appreciate the art of the roll and the culture that connects us all.
With every product we create, we honor the plant, respect the culture, and empower our customers to enjoy in its purest form. Welcome to the future of rolling excellence.
We accept all major credit cards and first tier cryptocurrency.
Most orders usually ship within 2-3 days. If you place your order Friday-Sunday, your order may take an extra day or two to ship depending on the volume of orders we receive on the weekend.
Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number.
If there is any issue with your order, wrong accessories, wrong flavors, broken containers, etc. please take a picture immediately and email them to customer service. We will fix any issues right away.
By joining our Delcoins Rewards Club, you’ll receive bigger exclusive product discounts on every purchase, VIP special boutique inside sales and you’ll be automatically eligible to enter our premium product and merch contests.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll only pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise; the customers pays for the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Hey Delco Fam! If the tracking for your order shows “Returned to Sender” (RTS), it means the package couldn’t be delivered and is being sent back to us. Don’t worry—this guide will walk you through the next steps to get your order back on track.
There are a few common reasons why a package may be marked as RTS:
Incorrect or incomplete address: The shipping address may have been missing information or contained errors.
Name not recognized at the address: In some areas, couriers won’t deliver if the recipient’s name isn’t associated with the address.
Address inaccessible: The courier couldn’t access the delivery location due to restrictions or other issues.
Once marked RTS, the package begins its return journey to our facility, which typically takes 2-9 business days, depending on the location and postal service volume.
What to Do Next
1. Confirm or Update Your Shipping Address
- The first step is to verify the address you provided during checkout. If corrections or updates are needed, please contact our Customer Support team as soon as possible with the updated information.
- Having the correct address ensures we can process your package as quickly as possible if it is returned to us.
2. Wait for the Package to Be Returned
- If the package is successfully returned to our facility and is eligible for reshipment, we will take steps to resend it.
- The timeframe starts from the original shipping date to avoid unnecessary delays. If you haven’t heard from us within two weeks of the original shipping date, please let us know so we can investigate further.
Occasionally, packages may not make it back to us and are considered lost in transit (LIT). Here’s how we handle it:
If you purchased Route package insurance: You can file a claim directly with Route for a replacement or refund.
If you didn’t purchase Route insurance: Contact our Customer Support team for assistance.
Reshipping Your Order
If the returned package arrives at our facility and reshipment is possible, we will:
Reship the package to the confirmed or updated address.
Provide new tracking information to follow its delivery progress.
In some cases, reshipment may not be feasible—for example, if return postage is required but not covered by the shipping method. In such cases, we’ll work with you to find the best possible resolution.
Our Commitment to Helping
- While we’re not responsible for undeliverable packages caused by address errors, we’re here to assist however we can. If you have any questions or need further help, don’t hesitate to reach out to our Customer Support team.
- We’re committed to helping you get your order as smoothly as possible. Stay golden!
Domestic free/flat rate shipping takes 3-10 business days, or up to two weeks, depending on location and postal service volume. We also offer upgraded shipping via UPS Ground (3-5 business days) and UPS 2nd-Day Air.
Missing, Stolen, or Damaged Packages with Route+ Shipping Protection
If your package goes missing, and you added Route+ Shipping Protection to your order, you’re likely covered within their timeframes.
Filing a claim is a breeze, and we’ll swiftly dispatch a replacement product to you. Just click here to initiate your claim, and our dedicated Route+ team will be at your service within 24-48 hours or less!
No Route+ Shipping Protection? No Worries!
If you happened to skip adding Route+ to your order, don’t fret. Our stellar customer support team is ready to guide you through the next steps. Just shoot us an email at support@jayrolls.com.
Already purchased Route+ and need to file a claim?
Don’t wait another moment – start your claim process here, and let us make things right for you. Your satisfaction is our priority!
If it’s been more than 10 business days (or 5 or 2, depending on your chosen shipping method) since your order shipped and your package has not arrived and you did not add Route+ Package Protection to your order, please email support@jayrolls.com with your order number and the title “Lost in Transit,” and we’ll look into it for you.
Please Note: Delco Collective is not responsible for lost or stolen packages. Without Route+, replacements and refunds are given on a case-by-case basis at the full discretion of our support team.
The shipping prices provided below apply to our domestic customers.:
For orders totaling less than $50, we offer flat-rate economy shipping at either $5 or $10, depending on the size of your order. Orders exceeding $50 qualify for free economy shipping!
We also provide two upgraded shipping options. Opt for UPS Ground for delivery within 3-5 business days (up to 1 week), or select UPS 2nd-Day Air for even faster delivery.
Remember, when choosing upgraded shipping methods on Fridays or weekends, our processing timeframe is 1-3 business days, and we only ship during normal business hours Monday to Friday.
Please note that upgraded shipping methods cannot be chosen for PO boxes or APO orders.
Guide to Accessing Our Shop
Need help seeing our products? Don’t worry; we’ve got you covered. Here’s what you need to know:
1. Not Registered Yet?
To explore our shop, you first need to register. If you haven’t signed up, follow these steps:
Register Here
Complete the form with your business details.
Verify Your Email
Check your inbox for a verification email and activate your account.
2. Already Registered but Still Stuck?
If you’ve registered, make sure you’re signed in to access the shop:
Log In Here
Please enter your credentials to gain access to our products.
3. Account Approval Pending?
New accounts may need some time for approval. Look out for an email confirming your account activation.
4. Browser Issues?
Sometimes, a browser glitch can be the culprit:
Clear Your Cache
Remove stored data from your browser.
Update Your Browser
Make sure you’re using the latest version.
Try a Different Browser
Switch it up if you’re still having issues.
Most Common Questions about Our Rewards Program
Delcoin Rewards is a loyalty program available to our customers. Customers can earn Delcoins from loyalty rewards and when they purchase eligible products from our website or app. Customers may redeem their points for partial payment or accumulate points to earn a higher loyalty ranking for higher rewards.
Customers must have an account to participate and our products on this site are intended for customers 21 years of age or older.
No, you do not need to sign up for Delcoin Rewards. You only need to make or have an account.
Yes! Participation in Delcoin Rewards is free. We launched this program to say thank you for being a part of the Delco Fam.
You can see your point balance in your account dashboard or my account. Bookmark the link or download the app for easy access.
We would love to hear any thoughts or feedback about the new Delco Rewards and how we can do better.
You earn Delcoins when you buy an eligible product. For example, the Gold Tip Rolling Paper Kits can earn you points. (This will vary with promotions and/or seasonally). You also earn points from loyalty rewards.
Delcoin Loyalty is based on how frequent you shop, what you buy, how often you log in, etc. Depending on your loyalty, you will earn loyalty rewards.
Loyalty rewards are ranks (based off of current point balance) and badges (based on point history and Delco Loyalty). Earning ranks and badges unlocks coupons for fixed dollar amounts, products, or points.
You’ll start earning points on June 30th 2025 for logging in or creating an account. However, the full rewards program will begin Aug. 31, 2025.
You will earn Delcoins based on the eligible product’s price (on-sale items included). You will earn one point for every dollar spent. You will earn half of the product’s price value (US currency) in Delcoins when shopping on the main website. You will earn the full amount of the product’s price value in points when shopping on the app. The product’s price will be rounded up or down to determine the amount of Delcoins to be awarded.
Eligible products will vary seasonally or with new promotions. Currently, the Gold-Tipped Hemp Rolling Paper is an eligible product.
No, your Delcoins do not expire. However, if you delete your account, then you will lose your points. Also, if you spam our website, then you will lose points. For example, for every spam comment or review, 10 points will be deducted.
Points are added or redeemed immediately. If this does not occur, please contact us.
You can track your points in your account dashboard or at My Account
Yes, currently, points are based on eligible products’ prices. There is a current point balance limit of 3000 points per customer’s account. We will adjust this as we see fit.
All eligible products will show the points to be earned on the product’s description, in the cart, and at the checkout.
Customers may redeem their points for partial payment at checkout or accumulate points to earn a higher loyalty ranking for higher rewards. Customers can turn 10 points into 1 US dollar for partial payment when checking out. There is a maximum amount of 25% off cart total when redeeming points for partial payment. Coupons for fixed amounts (US currency) and bonus points will be automatically awarded depending on the ranking or badge unlocked.
Only one coupon can be applied at a time. You may either use a coupon or partial payment, but not both at the same time.
Partial payment or coupons can be redeemed immediately when checking out.
Yes, when checking out, the partial payment discount can be applied to any products in your cart. Only certain products can earn you points though.
No, your coupons do not expire. However, coupons awarded for Delco Loyalty can only be redeemed once.
THCa Common Questions
THCA is a non-intoxicating compound found in raw and unheated cannabis plants. It is the precursor to THC and undergoes decarboxylation, converting into THC under specific conditions, such as heat. Unlike THC, THCA does not induce a psychoactive “high,” making it an appealing option for individuals seeking therapeutic benefits without the associated intoxication.
Although we make no claims here at THCA King besides ensuring you will receive top notch customer services and lab tested products, anecdotal reports suggest THCA has a wide range of health benefits such as:
- Anti-Inflammatory Properties: Research suggests that THCA possesses potent anti-inflammatory properties, potentially offering relief for conditions like arthritis, multiple sclerosis, and inflammatory bowel diseases.
- Neuroprotective Effects: Studies have shown that THCA may exhibit neuroprotective properties, holding promise in the treatment of neurodegenerative diseases like Alzheimer’s and Parkinson’s.
- Antiemetic Properties: THCA has demonstrated antiemetic effects, making it a potential option for managing nausea and vomiting, especially in cancer patients undergoing chemotherapy.
- Antioxidant Activity: THCA exhibits antioxidant characteristics, which play a crucial role in combating oxidative stress and reducing cell damage.
- Pain Management: Preliminary research suggests that THCA may possess analgesic properties, making it a possible alternative for those seeking natural pain relief.
Consuming THCA in flower form gives users the most flexibility and fastest onset of effects. This is considered the most popular method of administration for both THCA Flower users and recreational cannabis smokers. Many users will roll their THCA flower buds into a joint for a classic weed smoking experience or even pull out a pipe for a quick hit. After a long hard day at work, the staff here at THCA King really like to fire up the volcano vaporizer with their go-to THCA flowers Green Crack or Jungle Cake.
But in all reality, Vaping has become one of the most popular ways to consume because of the clean smoke it produces. It’s also a great way to capture all of the beneficial terpenes that sometimes burn off when a lighter is used. Lastly is eating THCA buds in their raw form. Although not as common as smoking THCA flower, there are still a lot of endocannabinoid benefits when consuming raw THCA flower. We’ve had some customers recommend even juicing the entire plant for non-psychoactive benefits.