What to do if my package hasn’t arrived?

If it’s been more than 10 business days (or 5 or 2, depending on your chosen shipping method) since your order shipped and your package has not arrived and you did not add Route+ Package Protection to your order, please email support@jayrolls.com with your order number and the title “Lost in Transit,” and we’ll look into it for you.

Please Note: Delco Collective is not responsible for lost or stolen packages. Without Route+, replacements and refunds are given on a case-by-case basis at the full discretion of our support team.