How long does it take to receive a refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
What is your return policy?
You may return most new, unopened items within 30 days [...]
Why can’t I view the products?
For orders totaling less than $50, we offer flat-rate economy shipping at either $5 or $10, depending on the size of your order. Orders exceeding $50 qualify for free economy shipping
What are your domestic shipping costs?
For orders totaling less than $50, we offer flat-rate economy shipping at either $5 or $10, depending on the size of your order. Orders exceeding $50 qualify for free economy shipping
What to do if my package hasn’t arrived?
If it's been more than 10 business days (or 5 or 2, depending on your chosen shipping method), please email support@jayrolls.com with your order number and the title "Lost in Transit."
I think my order is ‘lost In transit?!’
Domestic free/flat rate shipping takes 3-10 business days, or up to two weeks, depending on location and postal service volume.
What if my package doesn’t return?
Occasionally, packages may not make it back to us and are considered lost in transit (LIT).
Why packages are returned to sender?
If the tracking for your order shows "Returned to Sender" (RTS), it means the package couldn’t be delivered and is being sent back to us.
What to do if your package tracking shows “returned to sender” (RTS)
If the tracking for your order shows "Returned to Sender" (RTS), it means the package couldn’t be delivered and is being sent back to us.
Do you offer any discounts or promotions?
By joining our Delcoins Rewards Club, you’ll receive bigger exclusive product discounts on every purchase