There are a few common reasons why a package may be marked as RTS:
Incorrect or incomplete address: The shipping address may have been missing information or contained errors.
Name not recognized at the address: In some areas, couriers won’t deliver if the recipient’s name isn’t associated with the address.
Address inaccessible: The courier couldn’t access the delivery location due to restrictions or other issues.
Once marked RTS, the package begins its return journey to our facility, which typically takes 2-9 business days, depending on the location and postal service volume.
What to Do Next
1. Confirm or Update Your Shipping Address
- The first step is to verify the address you provided during checkout. If corrections or updates are needed, please contact our Customer Support team as soon as possible with the updated information.
- Having the correct address ensures we can process your package as quickly as possible if it is returned to us.
2. Wait for the Package to Be Returned
- If the package is successfully returned to our facility and is eligible for reshipment, we will take steps to resend it.
- The timeframe starts from the original shipping date to avoid unnecessary delays. If you haven’t heard from us within two weeks of the original shipping date, please let us know so we can investigate further.
