Domestic free/flat rate shipping takes 3-10 business days, or up to two weeks, depending on location and postal service volume. We also offer upgraded shipping via UPS Ground (3-5 business days) and UPS 2nd-Day Air.
Missing, Stolen, or Damaged Packages with Route+ Shipping Protection
If your package goes missing, and you added Route+ Shipping Protection to your order, you’re likely covered within their timeframes.
Filing a claim is a breeze, and we’ll swiftly dispatch a replacement product to you. Just click here to initiate your claim, and our dedicated Route+ team will be at your service within 24-48 hours or less!
No Route+ Shipping Protection? No Worries!
If you happened to skip adding Route+ to your order, don’t fret. Our stellar customer support team is ready to guide you through the next steps. Just shoot us an email at support@jayrolls.com.
Already purchased Route+ and need to file a claim?
Don’t wait another moment – start your claim process here, and let us make things right for you. Your satisfaction is our priority!
